The DirectRx Difference

We know that a caring pharmacy with passionate people, expert knowledge and the right technology makes all the difference in helping our patients save money, live happy, and get better.

We are proud of the reputation we have built as a trusted partner and will always be driven by the successful outcomes of our patients.

Simply put, DirectRx is proud to serve its patients, prescribers, and manufacturing partners. Every interaction is driven by our core values: 360 communication, compassion for others, personal responsibility, and polite persistence.

DirectRx Values

360 Communication

We prioritize 360-degree communication, ensuring that everyone understands what’s happening at all times. That includes the patient, the prescriber, and the patient’s insurance company.

Too many patients fall through the cracks due to a lack of effective communication. It’s not enough to just remind a patient that they’re due for a refill. By continually monitoring adherence & compliance, we achieve better outcomes.

Compassion for Others

At DirectRx, we conduct ourselves with compassion for others.

When a patient contacts us, we treat them like we’d treat a member of our family, asking how they’re doing and working to develop a positive relationship. This focus on compassion improves adherence and makes it easier for patients to manage their health.

Personal Responsibility

At DirectRx, our team is empowered to solve problems.

Every team member takes ownership of their work, leading to improved outcomes for patients, successful products for manufacturers, and less administrative burden for prescribers.

Polite Persistence

Our attitude and approach towards polite persistence ensures that every patient gets the care they need in a timely manner.

This means we go the extra mile to ensure our patients have the information and resources they need. We will go as far as connecting patients to financial resources that may help them pay for their treatment. We take our time with each phone call and follow-up on all barriers to adherence.