Our Service Promise

A Promise to DirectRx Patients

As a patient of DirectRx, you can expect the following benefits:

  • Status updates to you and your doctor
  • Thorough and timely processing of your information and prescription, and a complete benefit investigation Extensive completion of prior authorization forms, if applicable
  • Prompt communication to inform you of receipt of your doctor’s prescription; to explain the prior authorization process if needed; to notify you of out-of-pocket costs; and to obtain your permission for and assist in enrollment of copay assistance programs or completing funding applications when needed
  • Timely requests for refills from your doctor
  • Arrangement of the delivery of your medication to your home at a time that is convenient for you
  • Pharmacist counseling with 24 hour on-call assistance

Get in touch today so we can coordinate pharmaceutical care for your chronic disease states!